Frequently Asked Questions

PRICES
Prices are found on the individual property pages of this website, under the ‘Prices and Availability’ tab. All prices shown on the website are for guidance only. Your Simpson Exclusive Travel Consultant will provide a tailor-made quotation at the time of your enquiry.

WHAT ARE 'MINIMUM STAY RESTRICITIONS'?
Minimum stay restrictions may apply during peak season – you will be advised at the time of booking by your Simpson Exclusive Travel Consultant.

CAN I RESERVE A SPECIFIC SEAT ON MY FLIGHT?

A limited number of seats are available for advance seating. To request your seats, please mention your requirements to your Simpson Exclusive Travel Consultant at the time of booking.

CAN I MAKE CHANGES TO MY BOOKING?

If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way e.g. passenger name change, we will do our best to make these changes, but it will not always be possible. Any request for changes must be in writing by the person who made the booking or your travel agent. You will have to pay an administration charge of £25 per person for each change that is made as well as any further costs we incur making the alteration. N.B. Certain travel arrangements cannot be changed after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.

CAN I ADD EXTRAS TO MY BOOKING?
Simpson Exclusive can arrange extras for your arrival or during your stay such as wine, Champagne, flowers or chocolates. Please contact your Simpson Exclusive Travel Consultant for further information and prices.

WHAT IS MY LUGGAGE ALLOWANCE?

If you are travelling with a charter airline, your luggage allowance is shown on your paper ticket which is normally 20kg. However, scheduled (e.g. BA) and ‘no-frills’ airlines vary in the amount of luggage you are allowed. Please check with your Simpson Exclusive Travel Consultant.

DO I NEED A VISA AND PASSPORT?

Your specific passport and visa requirements and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

WHAT AGE RESTRICTIONS APPLY TO CHILDREN AND INFANTS TRAVELLING?
Children are 2–11 years old; infants are under 2.

DO I NEED VACCINATIONS?
You are responsible for ensuring that you have complied with any health regulations of the countries you are visiting – and where necessary have the required vaccinations and documentation. We strongly recommend that you check with your doctor, or seek professional medical advice in respect of vaccinations required for specific areas, as this information is constantly changing and being updated by both the country of destination and the Department of Health.

DO I NEED HOLIDAY INSURANCE?
Yes, for your own protection, please ensure you hold comprehensive travel insurance at the time of booking and that your policy is valid until your return home. Please provide us with the details of your policy.

WHEN WILL I RECEIVE MY HOLIDAY VOUCHERS AND AIRLINE TICKETS?
Travel documents are sent out approximately 14 days prior to your date of departure.

DOES SIMPSON EXCLUSIVE HAVE OVERSEAS REPRESENTATIVES?
Simpson Exclusive provides in-resort representation in many areas. Please speak to your Travel Consultant for information on your chosen resort(s).

CAN YOU ASSIST ME WITH AIRPORT PARKING AND AN OVERNIGHT HOTEL?

Yes. Simpson Exclusive can book a range of car parking and hotel options for you at competitive rates, please call your Travel Consultant who will be happy to help.

WILL I HAVE TO PAY DEPARTURE TAX?
Certain destinations charge departure tax, payable upon check-in of your departure flight. Full details will be highlighted on your holiday itinerary.

CAN I AMEND MY HOLIDAY?
If, after our confirmation invoice has been issued, you wish to change your travel arrangements, for example your chosen departure date, accommodation, flights or names of the party, we will do our utmost to make these changes but if may not always be possible. You will be asked to pay an administration charge of £25 per person for each change that is made as well as any further cost we incur in making this alteration.
Note: Certain travel arrangements (e.g. purchase of airline tickets) cannot be changed after a reservation has been made and any alteration request will incur a 100% cancellation charge.

WHAT IF I WISH TO CANCEL MY HOLIDAY?
All cancellations must be made in writing. We are unable to accept verbal cancellations. Please write to your Travel Consultant at Simpson Exclusive, The Grange, Bank of England Sports Ground, Bank Lane, London, SW15 5JT. Cancellation charges are highlighted in our Booking Conditions.


CAN YOU PROVIDE COTS AND HIGHCHAIRS IN THE VILLAS?
Yes. We provide these free of charge subject to availability. Please contact your Simpson Exclusive Travel Consultant who will arrange this for you. Note: you will be required to take your own cot linen, as we do not provide this.


WHEN CAN I CHECK-IN/CHECK-OUT OF MY VILLA?
Your check-in time is normally from 4pm and check-out time is normally at 10am.


DO YOU PROVIDE TOWELS IN THE VILLAS?
Yes. In all our self-catering accommodation we provide bath towels and beach towels.

DO YOU PROVIDE A WELCOME PACK?
Our self-catering price includes a welcome pack.

HOW MUCH IS THE DEPOSIT?
When you make your booking, you must pay a non-refundable deposit of 10%* of the total holiday cost. For villa bookings, a deposit of 30% is required. However, the full amount is payable for all bookings made within 10 weeks of departure. Should we be required to purchase flight tickets for your booking you will be required to pay the full amount along with the deposit. The balance of the price of your travel arrangements must be paid at least 10 weeks before your departure date. If the deposit and/or balance is not paid in time, we reserve the right to cancel your travel arrangements. If the balance is not paid in time, we shall retain your deposit. *Higher deposits may be requested if prepayments to suppliers are necessary.

HOW DO I PAY?
You can pay by bank transfer, credit/debit card. There is a 1.25% charge on credit cards and 2% charge on American Express. Please note there is no charge on debit cards/Switch Maestro card.

IF I HAVE A COMPLAINT WHILST ON HOLIDAY, WHAT SHOULD I DO?
It is a condition of our contract that if you have a problem during your holiday, you must inform the relevant supplier (e.g. your hotelier) and our resort representative (or local agent) immediately, who will endeavour to put things right. If, in the unlikely event your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Relations Manager at Simpson Exclusive, The Grange, Bank of England Sports Ground, Bank Lane, London, SW15 5JT.


I HAVE JUST RETURNED FROM MY HOLIDAY AND WOULD LIKE TO COMPLAIN ABOUT A CERTAIN ASPECT OF MY HOLIDAY. HOW DO I DO THIS?
Please send any complaints in writing to our Customer Relations Manager at Simpson Exclusive, The Grange, Bank of England Sports Ground, Bank Lane, London, SW15 5JT.